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Bird Brains Hot Sauces (Temporarily Closed)
- A note on Ebay issues
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I am very sorry for
the confusion. Ebay says we broke their performance rules but we feel that
the new feedback rules left the door open for malicious attacks that leave
a vendor powerless to do anything about. We started on eBay in 1997 and
our feedback from the start would be 99%, over the last 12 months 98.6%,
but now they only look at the last 30 days to make a determination on how
you run your business. Luckily for us, we found out years ago that ebay is
only an advertising tool and most of our customers use our website
www.doeringerguitars.com
. But advertising is still very important to us and this whole situation
is quite upsetting. Buyers are well aware that the rules heavily favor
them and many are leveraging this to bully vendors or to just cause chaos.
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- 1
We had a competitor have 5 friends buy a small $2-$3 item and leave a
negative even though the transaction went through perfectly. Ebay refused
to do anything about it and would only suggest that we respond to the
feedback left with our side of the story.
- 2
We had a customer order an item near midnight on Friday night, we received
a negative on Tuesday morning (6:00am) stating that he never got it. He
received tracking info on Monday but didn’t check the progress or contact
us before leaving his negative. Item arrived Wednesday, the earliest
possible time of arrival for an order placed then. Ebay refused to do
anything about it and would only suggest that we respond to the feedback
left with our side of the story.
- 3
We had a Canadian customer whose order got held by customs for a couple of
days. Again this customer had the tracking information but choose to post
a negative before tracking and before contacting us. Again we requested
that ebay remove the negative and provided all of the information and
again they suggested posting a reply to the feedback and everything would
be rosy.
- 4
We had a customer admit to damaging a product because he installed it
without reading the clear instructions on a product we have sold over a
hundred times and have never had 1 problem. We offered a replacement at
our cost, a partial refund, a discount on the next order and his reply
was, “if you don’t do what I want and replace it for free I will leave a
negative because you can’t do anything about it”. He even stated this in
an email. I turned it in as Feedback Extortion and ebay disagreed, again
sating I could reply to the feedback that he left.
- 5
Another customer received a padded envelope that was torn open and empty,
that had a $12 part in it. Instead of making a claim to USPS or contacting
us, he assumed that after 3500 ebay sales, I was out to cheat him out of
his $12. He posted a negative and a claim for non receipt and sent a
threatening letter on how he was going to kill my entire family and that
he was a state trooper and had the means to do it. He is now in jail but
we are still stuck with the negative. Ebay would do nothing even after
being sent the threatening letters and after the State of Indiana filed
charges. USPS agreed to pay the claim…
- 6
I have had 2 separate customers that left a neutral and stated that they
were perfectly happy with the transactions. After an email enquiring why,
they both responded that they thought that was what a neutral was for
obviously not realizing the ebay sees a neutral nearly as bad as a
negative.
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- I
will never say that we have never had a dissatisfied customer and the
blame for this dissatisfaction was not our fault. We do make mistakes and
take every effort to rectify them, our overall record show that for over
10 years. We have some of the greatest customers in the world, they exist
in all 50 states, all US territories, and dozens of countries around the
world. I consider many of them my friends now. If you ever have to
question my integrity, my businesses integrity, don’t hesitate to ask,
don’t hesitate to investigate, don’t hesitate to do whatever you need to
do to find out, because we will be found to be a very good business. I
understand that opinions are not verified by words but by actions. We have
proved it in the past and will continue to do so as long as we are
allowed. I can verify everything that I stated above and would be glad to
supply anyone with all of the details that I am legally allowed to give.
Gotta protect criminals rights too.
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Other interesting details that I have found since gathering all of this
information. 85% of the people that left a neutral or negative feedback
did not make an attempt to contact us before leaving their feedback. 82%
of the Negative or Neutrals came from Ebay’ers that had less than 25
feedback score. 75% had a feedback rating lower than ours. After being
banned from shopping with us, 32% have sent a note asking why they were
banned and then protested the response. Ebay recently lost a vendor that
for years was their #1 client and this client publicly claimed that they
left because of the new rules. I personally know of 2 vendors that sold
guitar products that are no longer on ebay that had over 20,000 feedback
each, and 3 others that had over 2,000 feedback score that are no longer
on ebay, all 5 of these left in the last 3 months. I am nowhere near
Ebay’s top selling vendors but my invoice to ebay is between $600-$1300
each month so imagine what these others had been paying. Ebay says they
changed their rules because their growth has slowed but a closer look at
the numbers reveals a different story. They can call it growth because
their enormous price changes allowed them to make a tiny bit more, but
their average daily visitors have dropped dramatically, their new account
signup has slowed, their retention of existing vendors is the worst it has
ever been, and the biggest change…is their satisfaction rating among
customers. Now also keep in mind that ebay did very little advertising
until two years ago.
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- Thanks for taking your valuable time to read
this,
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Terry Doeringer.
Custom Handmade Guitars and basses
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Doeringer uses unique and
exotic tone woods and offers your choice of having one made from one of our
proven designs and make it you own, or we will take your design and
make it workable, even if you drew it on a napkin. You choose the
pickups, neck style, bridge...everything. Then watch the progress
on-line!
Still handmade, but the tools are
professional quality now and we don't have to clear the dishes
to find workspace. Decades of designing and re-designing jigs
and templates have helped us to duplicate quality and streamline
the building process so you know when you pick up a Doeringer
guitar, you are playing quality. Now we not only build for
ourselves but we build for some of the country's best boutique
builders.
We help guitar builders stay on time by supplying them with
bodies and necks in various levels of completion so they can pick
up the building process and complete their orders. Let us know
what we can do for your business and of course a non-disclosure
agreement is never a problem (ghosts are supposed to be invisible
right?)
Neck Blanks
Body Blanks
Bolt On
Body Wings
Set Neck
Unfinished Bodies
Neckthru
Finished Bodies
- Art –
A blend of interesting woods combined with design and
enhanced with color and finish, create a work of art. If you are
passionate about your music you are usually just as passionate
about the tools you use to make your music. The personal choices
you make all combine to define your persona and your image. Art
plays a major role in design and throughout the build process.
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Tone –
Knowing how the type of wood affects the sound and
matching the right pickups to the wood and to your playing style is
all part of the process of our designing the best guitar for
you. Do you want a bluesy tone monster? Do you want a metal
screamer? How about a guitar built for endless sustain? Or maybe
a studio version with a seemingly endless array of switching
options and sounds.
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- Playability -
It has to feel right! Right? A “Smooth
Transition” from neck to body creates easy access to the higher
frets. A neck shape that fits your style. Comfort while sitting or standing promotes an unstressed
playing experience and almost nothing beats a good fret job.
Copyright 2000-2008 Doeringer's
Handcrafted. Mail to
terry@doeringers.com for questions or comments about this web site.
This site created and maintained by
Southern Source Solutions. Last modified:
November 22, 2008